MRI is staffed by experienced surveyors and adjusters providing skilled, efficient and effective services. In addition, we have a worldwide presence via our network of consultant surveyors. We make full use of our experience and expertise for the benefit of our clients, with instructions from the Lloyd’s and company markets as well as the international insurance community, carriers and logistics providers.

We are committed to delivering solutions to meet our client's needs in a cost effective manner.

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A brief summary of some of the services we offer is shown below:-

Pre-Risk / Pre-Loss

Pre-inception or pre-renewal Risk Surveys
Loading / Discharge surveys including heavy lift
Supply chain logistics and security reviews
Warehouse location reviews
Site Inspections
Operational reviews

Project Cargo Management Worldwide

Review of method statements and sea fastening plans
Liaison with the project managers
Co-ordinate loss control surveys on critical and sensitive items
Attendance throughout the entire transport chain to ensure correct packing, loading/discharge and securing

Post Loss

Marine Surveys & Investigations
Specialist Investigation into large market losses including fraud on a worldwide basis
P&I Surveys
Freight Liability Surveys
Cargo Surveys
Fire Investigations (in conjunction with Forensic Fire Experts)
Specie, including cash in transit
Forensic Accounting

Claims Handling Services

THIRD PARTY ADMINISTRATION SERVICES

Claims handling from initial notification through to claims settlement
Claims handling support for in-house claims handling teams
Negotiations with third parties
Performance Audits
Training and Support Services

Recovery Services

Dealing with recoveries against third parties

Our Team

PAULA COOK

Managing Director
Solicitor, LLB (Hons), ACII, MBACS, Dip CILA

Paula has worked for cargo and freight liability insurers dealing with claims across a variety of international accounts. She worked in London as a Solicitor with a leading law firm dealing with cargo and freight liability claims. Paula also has experience of providing Third Party Administration Claims Handling Services and recovery services. She is an Associate of the Chartered Insurance Institute and has over 30 years’ experience in the above sectors.

Email: paula.cook@marinereporting.com

Office: 01277 390 000

PHIL CAST

Recoveries Director

Phil enjoyed 7 years in the Lloyds and Company Market as a Placing Broker for an international broker house. In addition to pursuing recoveries, Phil spent some time as a surveyor investigating all aspects of goods in transit related claims.

Since 1997 he has been successfully negotiating claims and recoveries involving the Carriage of Goods by Sea, Air and Road, Warehouse Operators, Ports and Terminals and all types of Logistics operations.

Phil has travelled extensively allowing him to meet with clients and opponents alike, which has provided him with a firm understanding of the expectations for various Markets around the world.

Email: phil.cast@marinereporting.com

Mobile: 07966 716 524

HARRY EIKEN

Senior Surveyor
BA (Hons), ABACS

Harry is an Associate Member of the British Association of Cargo Surveyors and has a degree in Accountancy. He began surveying in 2011 and is experienced in a range of surveys, including cargo and freight liability, perishable commodities, in particular refrigerated cargo, as well as theft investigations.

Harry has handled claims with delegated authority for a major insurer and joined MRI in 2017 as the surveyor covering the North, Midlands and West of the UK.

Email: harry.eiken@marinereporting.com

Mobile: 07376 126 125

DAVID BROOKER

Senior Surveyor
BEng (Hons), ABACS, MIET

David is an Associate Member of the British Association of Cargo Surveyors and has a degree in Integrated Engineering. David Joined MRI in September 2019 from a well established marine surveying company and is experienced in claims concerning steel, heavy machinery, refrigerated cargoes, perishable goods, timber, theft investigation, migrant contamination, household goods as well as heavy lift and loading and discharge supervision.

Email: david.brooker@marinereporting.com

Mobile: 07818 516 822

VICKY LAWLER

Senior Recoveries Handler

Vicky began a career in the Insurance Industry within household and professional indemnity renewals. Some 18 years ago she moved into the marine insurance industry pursuing recovery claims involving multimodal transport and warehousing matters. Vicky joined MRI in June 2023 where she continues to pursue recovery claims and undertakes desktop surveys and reporting on a variety of claims.

Email: vicky.lawler@marinereporting.com

AIMEE HARE

Claims and Recoveries Handler

Aimee joined MRI in September 2024 having previously worked for other claims and recoveries agents for over 10 years. Aimee undertakes desktop surveys and reporting on a variety of claims including cargo, freight liability, stock throughput and warehousing matters.

Email: aimee.hare@marinereporting.com

Contact Us

E:info@marinereporting.com
T: +44 (0)1277 390 000

Marine Reporting (International) Ltd
The Granary, Great Sir Hughes Lane, Great Baddow, Chelmsford, Essex CM2 7SZ

Marine Reporting International